01
School Office
General enquiries, attendance notifications and administrative questions.
Stay connected
Parent Communication
Use the right communication route so routine questions, learning concerns, feedback and urgent matters reach the appropriate school team.
02
Class Communication
Learning updates, class notices and routine learner matters through approved channels.
03
Parent Liaison
For concerns that need coordinated follow-up beyond a routine class query.
04
Urgent Concerns
For immediate learner safety or welfare concerns, use the school's designated urgent reporting route.
Good communication
Helpful parent etiquette
- • Use official channels rather than public group chats for sensitive matters.
- • Keep messages factual, respectful and focused on the learner.
- • Allow the school reasonable time to investigate routine concerns.
- • Do not share another learner's personal information or images.
Concerns & complaints
A clear escalation route
1. Class-level concern
Start with the relevant teacher or approved class communication route.
2. School office / designated lead
Escalate when the matter requires wider coordination.
3. School leadership
Use the formal school process for unresolved complaints or serious concerns.